COVID-19 and our response

25 March 2020
Comments: 0
25 March 2020, Comments: 0

We are currently facing a life-changing situation and we want you to know that our customers, our employees and our community is in mind with everything we do. Whilst we are striving to run our operations largely as normal, all of your health and safety are our top priorities and at the heart of every decision we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19 and we’re following strict WHO guidelines as stringently as possible.
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As a small business, we face uncertain times ahead but rest assured that we will be doing everything we can to supply you with the products that you need, when you need them.
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Here are some of the steps we are taking to protect everyone in this ever-evolving situation:

• We are working tirelessly to make sure that the products you need are available when you want them, delivered in the safest way possible.
• We are diligently following guidance and best practices from the NHS and UK Foreign & Commonwealth Office, amongst others.
• Our customer service team is available to answer any questions about your experience, work with you on the best delivery option and provide more information on the many precautions we’re taking to protect your health and safety.
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While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers. We stand ready to serve, and hope that our websites and communication channels can be a source of support for you – and remember, we’re all in this together.
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Thank you for your support and for being part of the Pillarbox family.

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